Cloud for SMEs: Take the high entry hurdle easier

The pressure khổng lồ digitize is increasing - starting from the solution of specific problems such as a new ticket system, companies are looking far và wide and see the need khổng lồ change processes holistically. This could easily succeed with a digital platform solution in the cloud, but the entry hurdles are high with contract negotiations, budget, project implementation và long "time lớn market". A managed service can help here for small & medium-sized companies: A platform solution enables both simplified access and better conditions.

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Companies in all sectors feel the pressure lớn act due khổng lồ digitization và the speed of change - this affects not only corporations, but also small và medium-sized businesses. Companies not only have to save costs & create more efficient processes, they also increasingly find themselves in the role of business enablers & additional tasks arise in addition to lớn the vi xử lý core business. At the same time, the nature of collaboration is changing as departments are merged into a single workflow, customer demands are increasing, customers are becoming more heterogeneous, và the market environment is changing. It is important khổng lồ adjust to lớn changing needs – externally và internally. On the one hand, customers expect a user-friendly user experience, a coherent customer journey and a convincing product experience.
When it comes lớn business processes, however, small & medium-sized companies in particular are confronted with a multitude of challenges: Collaboration is often still manual or analogous to various channels such as post, telephone or e-mails, using various applications such as Excel or formats such as PDF . These truyền thông media breaks in digital collaboration lead khổng lồ a lack of transparency and are at the expense of data consistency and integrity. In addition, there are no defined workflows for processes & steps - everyone does their tasks as they see fit or they are not carried out correctly due lớn a lack of documentation. If the processes are poorly designed, steps are forgotten và mistakes happen.
This lack of transparency and standardization repeatedly catches up with medium-sized companies with several locations & production areas: reliability & flexibility are common problems và there is a significant lack of scalability và innovation.
The beginning of the transformation through a concrete problem
In practice, the start of the digital transformation is often triggered by a specific problem. Companies are looking for the solution for a specific use case, such as a new ticket system - governance is not the issue at first. But step by step, the view is expanded to include processes và the value chain. In the end, the optimal solution is a digital, cloud-based platform, since other individual solutions cannot solve the problems as a whole. A platform creates transparency, measurability of performance and the possibility of standardization and automation. Data và information can be collected và made available, processes can be consolidated or automation in standard processes can be promoted. The consistent data chất lượng enables a better basis for decision-making,
This makes it possible lớn synchronize và harmonize processes & to standardize collaboration across different locations, regardless of location. A cloud is available everywhere and it is easy to implement new features, roll them out và make them available globally. Collectively, these digital workflows support IT transformation, improving employee experiences và customer service.
Companies also benefit from the fact that the functionalities of the platform are constantly being developed & made available. In this way, they can reduce operating expenses and also minimize their risk.

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Launching the Platform: A Huge Project?
Introducing such a market-changing platform into the company means providing a budget, building a project team, analyzing & evaluating processes & signing a contract with the provider. The resulting workload is considerable, the project is complex & everything should be done as quickly as possible.
This is a major hurdle, especially for small & medium-sized companies. Although they want lớn use such a platform, numerous questions initially remain unanswered: Is the cooperation with the provider successful, how is the platform launched và the project carried out, what exactly are the requirements ? German companies also shy away from using American providers - also with regard to data protection. Because a major challenge is the requirements of the GDPR for data protection và their implementation.
A managed service can be the central liên kết here. For example, the iTSM Group offers global ServiceNow platforms as a managed service with the entire provision of the cloud platform in day-to-day business. It acts as a – German – legal partner, facilitates entry & lowers the entry barriers. A platform usually requires a minimum number of users & a high investment for the one-time implementation và lead times between six và twelve months. The contract also runs for three years. With a managed service, on the other hand, companies gain flexibility và speed. A "pay as you go" monthly fee mã sản phẩm prevents bad investments and the company does not have lớn reserve any resources for implementation. This means that it can also be used with a smaller number of licenses, the contract period can be flexibly selected and the start can be immediate thanks khổng lồ the plug-and-play approach. Only a small amount of customer data and some company-specific branding is required to lớn make the product usable, time-consuming configurations và adjustments are no longer necessary. The ServiceNow platform is also technologically easy to lớn integrate into the existing software landscape with ERP, which reduces the time to lớn market. In addition, the scope of services is flexible with the platform, predefined processes as well as operations & support. If necessary, specific requirements can be made later or additional services can be purchased with add-ons and the out-of-the-box approach can be converted into an individual approach. Only a small amount of customer data and some company-specific branding is required lớn make the sản phẩm usable, time-consuming configurations & adjustments are no longer necessary. The ServiceNow platform is also technologically easy lớn integrate into the existing software landscape with ERP, which reduces the time khổng lồ market. In addition, the scope of services is flexible with the platform, predefined processes as well as operations & support. If necessary, specific requirements can be made later or additional services can be purchased with add-ons và the out-of-the-box approach can be converted into an individual approach. Only a small amount of customer data và some company-specific branding is required khổng lồ make the sản phẩm usable, time-consuming configurations and adjustments are no longer necessary. The ServiceNow platform is also technologically easy to lớn integrate into the existing software landscape with ERP, which reduces the time khổng lồ market. In addition, the scope of services is flexible with the platform, predefined processes as well as operations & support. If necessary, specific requirements can be made later or additional services can be purchased with add-ons & the out-of-the-box approach can be converted into an individual approach. The ServiceNow platform is also technologically easy to integrate into the existing software landscape with ERP, which reduces the time lớn market. In addition, the scope of services is flexible with the platform, predefined processes as well as operations and support. If necessary, specific requirements can be made later or additional services can be purchased with add-ons & the out-of-the-box approach can be converted into an individual approach. The ServiceNow platform is also technologically easy to lớn integrate into the existing software landscape with ERP, which reduces the time to lớn market. In addition, the scope of services is flexible with the platform, predefined processes as well as operations and support. If necessary, specific requirements can be made later or additional services can be purchased with add-ons and the out-of-the-box approach can be converted into an individual approach.
Entry for SMEs without a rigid corset
Small and medium-sized businesses want to lớn start the journey, but often don't know where it will take them. A managed service makes it easier to lớn get started without the need for a rigid corset. Companies can concentrate on their bộ vi xử lý core competencies - as an experienced service provider, the partner provides the right information at the right time. He is familiar with working in global teams across countries, with permissions và role management và has best practices for implementation, handling of intellectual property and operation of the solution.
Companies benefit from this practical experience in processes và organizational structure. An external partner is advising an SME on which processes should be moved into the cloud & how deep they should be and how integration is possible. Furthermore, an external partner supports the prioritization và selection. Configuration và elements for the development of IT Service or IT Business Management, Customer Service Management và Custom app as a Service can be selected together. In the long term, additional extensions và user-defined processes can be integrated to support the further digitization of individual business areas.